{"id":12901,"date":"2014-03-14T11:56:42","date_gmt":"2014-03-14T17:56:42","guid":{"rendered":"http:\/\/www.ipromo.com\/blog\/?p=1251"},"modified":"2023-01-24T16:51:01","modified_gmt":"2023-01-24T22:51:01","slug":"culture-extraordinary-responsiveness","status":"publish","type":"post","link":"https:\/\/blog.ipromo.com\/culture-extraordinary-responsiveness\/","title":{"rendered":"A Culture of Extraordinary Responsiveness"},"content":{"rendered":"<h2>iPromo BBB Award<\/h2>\n<p>When <a href=\"https:\/\/www.ipromo.com\/\">iPromo<\/a> started 15 years ago, our founder (Leo) was still in school. It really was like one of those stories you read about, but since Leo doesn\u2019t dwell on it, it is not often told. However, one aspect of his early efforts was his desire to respond quickly to customers.<\/p>\n<p>At the time, cell phones weren\u2019t the norm and the technology for identifying callers and managing calls was not what we take for granted today. Pagers were more likely. So, when Leo went to class, he had a pager. He set it up so that calls to the company routed to his computer and then a program triggered a modem (remember modems?) to call his pager with a message. He then knew he needed to find a phone and help a customer. This seed of customer service focus has grown to form the roots of our company; all things at iPromo stem from this early desire.<\/p>\n<p>What makes companies really good is not the complete absence of issues, but rather how they respond to the inevitable issues that arise. What may also be telling is when the response to fixing issues comes so naturally to those involved that they don\u2019t see this as the exception, but rather just \u201cthe way we are.\u201d<\/p>\n<p>When something doesn\u2019t go as we (or the customer) expect, we respond. We want to solve the issues to make our customers happy. So, when we received the BBB Complaint Free Award for 2013 we were excited. In part, because we didn\u2019t expect it. Not because we didn\u2019t work hard to help our customers, but because we didn\u2019t think that \u201cthe way we are\u201d was something for which we\u2019d be recognized.<\/p>\n<p>As we look back at 2013, and ahead to the rest of 2014, the BBB Complaint Free Award reminds us to take a step back and recognize our teammates for their efforts on behalf of our customers. And, to thank our customers for their business and working with us when, on occasion, things just didn\u2019t go as planned.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>iPromo BBB Award When iPromo started 15 years ago, our founder (Leo) was still in school. It really was like one of those stories you read about, but since Leo doesn\u2019t dwell on it, it is not often told. However, one aspect of his early efforts was his desire to respond quickly to customers. At [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12,10],"tags":[20],"class_list":["post-12901","post","type-post","status-publish","format-standard","hentry","category-client-stories","category-general","tag-bbb"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>BBB Complaint Free Award for 2013<\/title>\n<meta name=\"description\" content=\"iPromo BBB Complaint Free Award for 2013 is gratifying. We want our customers to be happy &amp; this Better Business Bureau award is a testament to that.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/blog.ipromo.com\/culture-extraordinary-responsiveness\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"BBB Complaint Free Award for 2013\" \/>\n<meta property=\"og:description\" content=\"iPromo BBB Complaint Free Award for 2013 is gratifying. We want our customers to be happy &amp; this Better Business Bureau award is a testament to that.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/blog.ipromo.com\/culture-extraordinary-responsiveness\/\" \/>\n<meta property=\"og:site_name\" content=\"iPromo Blog\" \/>\n<meta property=\"article:published_time\" content=\"2014-03-14T17:56:42+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-01-24T22:51:01+00:00\" \/>\n<meta name=\"author\" content=\"Leo Victor\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Leo Victor\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/blog.ipromo.com\\\/culture-extraordinary-responsiveness\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.ipromo.com\\\/culture-extraordinary-responsiveness\\\/\"},\"author\":{\"name\":\"Leo Victor\",\"@id\":\"https:\\\/\\\/blog.ipromo.com\\\/#\\\/schema\\\/person\\\/cfde499b88781bfae872e6ad282811d6\"},\"headline\":\"A Culture of Extraordinary Responsiveness\",\"datePublished\":\"2014-03-14T17:56:42+00:00\",\"dateModified\":\"2023-01-24T22:51:01+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/blog.ipromo.com\\\/culture-extraordinary-responsiveness\\\/\"},\"wordCount\":355,\"commentCount\":0,\"keywords\":[\"BBB\"],\"articleSection\":[\"Client Stories\",\"General\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/blog.ipromo.com\\\/culture-extraordinary-responsiveness\\\/\",\"url\":\"https:\\\/\\\/blog.ipromo.com\\\/culture-extraordinary-responsiveness\\\/\",\"name\":\"BBB Complaint Free Award for 2013\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/blog.ipromo.com\\\/#website\"},\"datePublished\":\"2014-03-14T17:56:42+00:00\",\"dateModified\":\"2023-01-24T22:51:01+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/blog.ipromo.com\\\/#\\\/schema\\\/person\\\/cfde499b88781bfae872e6ad282811d6\"},\"description\":\"iPromo BBB Complaint Free Award for 2013 is gratifying. 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